Shipping and Returns

CONTACT

The Freckled Violet LLC

Ogden, ut 84403

Phone:

(435) 339-3369

Email:

customerservice@thefreckledviolet.com

Shipping & Delivery

Shipping is currently available in the United States for online purchases. International shipping not yet available. I understand that once you have made your purchase selections -- you want these items at your doorstep as soon as possible!  Processing  time for most orders is as short as three business days, but can take up to 5 business days. Shipping is available through USPS Priority Mail, First Class Mail or UPS (for larger orders).  You will receive an estimated ship date at the time of your purchase. All items will be packaged carefully to ensure that they arrive in good condition at your home or place of business. 

Privacy & Security

We will not release customer information of any kind to a third party, ever. Participation in Company Newsletter is optional, and may be terminated at any time. To remove your name from our newsletter list - just send us an email or click unsubscribe at the bottom of the email.

Returns & Replacements

Product returns are permitted if products are in new, unused, re-salable condition. Returns can be initiate within 14 days of your delivery and will be processed within 2 business days of receiving your returned item.

If you are unsatisfied with your product, or to initiate a return please contact our team at:

customerservice@thefreckledviolet.com

Custom orders are not returnable. 

Ordering

Orders can be made here on the website.  If you have questions or would rather submit your order over the phone - please call our Customer Service number for assistance:  435-339-3369

or send an email to:  customerservice@thefreckledviolet.com


Please know that your call is very important to us!  If we are unable to answer your call, please leave a detailed message with your name, phone number, and question(s), and we will call you back as soon as possible.

Cancellation

If you need to cancel an order - please do so within 24 hours of your order.

Payment, Pricing, & Promotions

Payment can be made using VISA, Mastercard, or through Paypal.